Return Policy

When investing in hair extensions, it is essential to understand the warranty and quality assurance policies that accompany your purchase. Bella Vita provides a comprehensive warranty framework designed to protect customers against manufacturing defects and ensure satisfaction with the product.

The factory warranty is effective for six months from the original invoice date. This warranty covers manufacturing defects, which are defined as flaws that occur during the production process. To initiate a claim for a defective item, customers must return the merchandise within 30 days of identifying the defect. Upon receipt of the returned item, the factory will evaluate the claim. If a defect is confirmed, a credit will be issued to the customer’s account. It is important to note that processing this credit may take up to 14 days from the date the return is received.

In addition to the factory warranty, Bella Vita offers a no-hassle warranty for three months. This warranty is designed to provide additional peace of mind for customers. If a product exhibits specific issues, such as wefts coming apart or hair breakage of four inches or more within three months of purchase, Bella Vita will replace the product. Customers are required to ship the defective product back to the company, after which a credit will be issued to their account, allowing for a replacement purchase.

Understanding these warranty policies is crucial for customers to make informed decisions regarding their hair extensions. The factory warranty and the no-hassle warranty serve as a testament to Bella Vita's commitment to quality and customer satisfaction. By providing these assurances, Bella Vita aims to foster trust and confidence in their products.

In summary, customers can feel secure in their investment with Bella Vita hair extensions, knowing that both factory defects and specific product issues are addressed through comprehensive warranty policies. This approach not only enhances customer satisfaction but also reinforces the brand's dedication to delivering high-quality hair extension solutions.